Often times when we look at the customer service journey we look at the point when our client is actually in our space. However that couldn’t be further from the truth, the customer service journey, or CSJ for short is LONG!
In this podcast episode, I break it down into 8, yes 8 parts. No details are left behind because having an amazing CSJ leads to more long-term clients which at the end of the day means more money for your business.
Listen in to find the 8 steps that are crucial to ensure your customer has an experience they won’t forget.